social etiquette tips for men women

social etiquette tips for all

• We have always heard that "first impression is always the last impression", which in fact is true. With busy lives and schedules of all, you do not always have the opportunity to take your time and prove who you really are. People will make judgments about you in a few seconds, and you certainly do not want unnecessarily portray the wrong image. It is important to develop good manners and etiquette to be able to make a good and lasting impression.

The most fundamental rule of social etiquette is to treat people with respect. Does not affect the value of any person, whether superior or subordinate. Your treatment with respect to others, and remember, it's the little things that get noticed. In official circles, whether business or a social gathering general, the rules of social etiquette are universally applicable. They help to build a good relationship and you can get so you still may not know. Here are some tips that will help you.

    The right greeting

Did you know that there is a specific label handshake? While greet someone, always offer a handshake. Stand up when you are introduced to someone, shake his hand. Tighten by hand to ensure that it is firm, and maintain eye contact with the person in front. A loose handshake means a lack of confidence. A good handshake, on the other hand, generates heat, and solidifies the following communication to the person in front.

    The art of diplomacy

We were taught the right politeness because we knew how to say our first words. Even then, we sometimes overstep the limits of politeness without realizing. Politeness is what makes you a "good" among others, and join is very important. Be also included in diplomatic politeness. You can call it "social lie". Yes, you can find "bad", but sometimes it is the lack of diplomacy that led to meetings and soured relations.

    The importance of punctuality

Although lack of time is what most people complain about is that everyone takes for granted also. Being punctual is very important because it is a representation of your time worth of others, and also shows personal responsibility. Not too much. Come on time and leave on time.

    A gift for the hostess
If you visit someone in their home, remember to bring a gift for the hostess, even if it is just a bunch of flowers. It shows the thought behind the gesture. Do not wear something great, or something that is going to deviate from its tasks.

    The art of conversation

Everything went well so far, you are well dressed, you behave in exactly the right way, but if you are unable to make a good conversation, all that really will not matter much. If the assembly is not personal, and involves more guests that you have not met before, make sure you introduce yourself to everyone, and circulate among all groups of guests. This will remove all doubts about you being shy and unsociable.

    Keep your cell phone off
Maintain appropriate label table and do not forget to turn off your cell phone during a meal. Nothing is more annoying than a cell phone ringing during a social gathering, especially at dinner. In addition, in case you forgot to turn it off, can not in any case to answer a call or answer a text message. It is unacceptable. Keep all food and drinks at your left, leaving the right hand to shake hands.

    Do not forget to say thank you
One thing many people ignore or conveniently forget, send a thank you note. You had a good time at a party or a meeting, or if you received a gift, make sure you send a thank you note. Although it seems simple and unimportant, it is one of the best ways to show that you like to be remembered. He also leaves an impact on the hosts and they will ensure that you are part of all other upcoming events.

    To maintain appropriate relationships, and in general good conduct, following the basic principles of social etiquette is important. Do not deal with any situation that you casually never know who you noticed, it can be a potential employer, a friend or even a life partner!

buisness workplace etiquette tips

workplace etiquette tips

The new label is prompted by the fact that young people who have grown up online do not know how to operate any other way, except transparent. The good news is, this means they have great social skills, the bad news is that they have no idea they break all the old rules.

Here are some tips list to help people who are not accustomed to living an authentic life work transparent to flourish under the new rules.

1. Forget the exit interview.

An exit interview will not help you, and it will undoubtedly create ill will. If you have people to thank when you leave a job to do for lunch. If you have any ideas on how to improve society, offer to consult. Of course, the company will decrease because they do not care. Otherwise, you would not stop, right?

Stop focusing on the exit interview and focus on how to quit smoking like a pro. When you get a new job, your former boss is part of your new network. It is up to you to ensure that going separate ways as well as possible so that you can shepherd this person in your network of supporters.

2. Don’t ask for time off, just take it.

When you need to leave work for a few hours or days, you do not need to ask permission - you are an adult, after all. Make sure that your work is in good condition and send an e-mail to the persons concerned to let them know that you're gone.

It seems discourteous to the elderly, who expect you to ask rather than tell. So be sure to give a reason why you cut. People like to know they have and where they are located.

3. Keep your headphones on at work.
If you use social media tools, you're probably good contact with people and office politics navigation - good enough that spend all day at work with headphones on not bother you.

If you do not know what are the tools of social media, then you probably are not naturally good at making connections and the need to take these headphones before you crush him with office politics.

4. Say no to video resumes. 
This is one of the dumbest trends ever recruitment.

Any HR person in their right mind hates video resume. If there is a stack of paper 100 hp, the hiring manager will spend 10 seconds on each decide which ones belong in the trash. So how is it annoying that it takes 10 seconds just to launch a video resume?

And it is not only that they are completely ineffective. Video CV HR departments open to a whole new level accusations of discrimination. There is a reason why the presenters are all good-looking - it's because we prefer the beautiful screen. So if you do not get hit every time you enter a bar, forget the video resume. You probably better on paper.

5. Invite your CEO to a friend on Facebook.


It's true, Facebook is for everyone now. And although the younger members of the workforce are a little worried that having adults, it will ruin things, adults are excited to be there. Nobody wants to miss out on all the fun.

So there is a good chance that your CEO is registered, and it is likely that she will really want to know your opinion on what to do on Facebook, since it is surely no idea.

6. Have your boss probable recognition.

This tip comes from 20-something Hannah Seligson, whose book "New Girl on the Job: Advice from the trenches", gives excellent tips on getting through the first years of work - most of which boils down to label.

Seligson recommend you to discover all the dirt you can about your prospective employer, as the best indicator of how a company will treat you is how he treats other people. So people ask directly fine.

Remember that it is often the boss who makes the biggest difference in the workplace, so try to use LinkedIn to find someone who has had the job you are applying for. Former employees will always give you the most candid comments.

7. Do not try to improve a colleague.

If you work with a jerk, just avoid it. We already know from dozens of studies that think you can change someone does not really work.

Businesses know that getting rid of difficult employees is not worth the cost and headaches, too. So if the shaking is not moving and the company is not moving, you need to move your job search.

8. Not to blog under a pseudonym.

It is tempting to hide your name when you blog, because you do not want to get fired or harassed or held liable for the views to work for you at home. But the truth is that the majority of adults who blog do so for commercial reasons.

Writing a blog so people can find the 77 million blogs is very time consuming. This is an important commitment to write about what you know on a single topic, but blogging help your career much. So why bother to do it if you do not take credit where it matters most - with potential employers who have not met you?

9. Call people on weekend work.

With the Blackberry goes where the work is never gone before, it is not surprising that the boundaries between work and non-work fade. The people who grew up being super-connected does not distinguish between the work week and the weekend, so they do not have to work the weekend on the remaining bits and pieces of the week .

Of course, this also means that people are going home early all week at random intervals. The result is that the weekend is fair game for phone calls.

If your colleagues do not like to be called on the weekend, they can tell you. But remind them that flexible work schedule allows you to have relationships all the time, and a work schedule that leads five days a week for work and two days a week for life is that personal life takes a back seat every week this year.

The best way to get a life is to stop being so hard on the distinction between work time and time to live.

10. Be nice like your job depends on it.

In fact, your job depends on you to be nice. The old days of office politics as a means of cheap shots are dead - bring their young team, I am competing against-my-best-self mentality of their self-esteem focus on homes in rural work, and there is nothing you can do except be nice back.

Anyway, the truth is that the friendliest people get promoted, if not the result of a case where the unwritten rules can really save your career.

interview etiquette tips with examples

interview etiquette

Your CV has managed to find its way to the top of the stack and you have been invited to meet your new prospective employer. They know your skills and experience and we think you might be the right person for the job. All you have to do now is get through the interview and you'll be halfway to nailing the job you want. But do you know what you have to say and do during your interview, what etiquette befits the situation, and this will give you a competitive advantage over your competitors?

interview etiquette tips

  1. Dress appropriately
 
Be careful and err on the side of caution. If the company does not have a particular dress code, then it is better to overdress than under dress. To take the guesswork out of choosing the appropriate dress, you should dress a step above the norm in this environment. For example, if most people wear jeans and t-shirt, then you should wear trousers and a shirt. Everybody is wearing pants and a shirt? Wear a costume.

Several surveys have shown that women who dress more like Hillary Clinton or Natasha Kaplinsky are more likely to be hired or promoted someone, say Pamela Anderson, who looks like they are auditioning for a job at Spearmint Rhino. In other words, your clothes (or lack thereof) should not be upstaged.

   "Women are advised to stay away from hugging dresses, low-plunging necklines, short skirts or tight pants," says etiquette expert workplace, Pamela Holland.

   "Men should refrain from unbuttoning more than two buttons on their shirts and wear tight-fitting shirts that show their muscles," said Holland. As Shakespeare said, "Clothing often proclaims the man." Do not expose body parts - you're there to get hired on your merits, not your property.
 
2. Be on time
 
There is no exception to this rule and no excuses. Most employers assume that if you are late for your interview, you will be late for work at the end of this meeting with a very important customer, you are disorganized or worse, you are rude. So, plan your route and give yourself plenty of time to collect your thoughts and you mentally prepared for the interview ahead.

3. Take note of that handshake

 
The handshake is an important element of the first impressions potential employer to train you. Indeed, psychologists suggest a correlation between handshake and a person's personality.

The eminent psychologist, A. Vanderbilt argued that handshake "as an integral part of the personality, way of walking, and although we can change and improve a poor handshake if someone calls our attention to him, he will generally be like us, assured or timid, warm or cold. "

So make sure you create a good first impression with a firm handshake with a firm grip and avoid a limp handshake, cold or clammy that can make your partner uncomfortable. "Nothing creates a poorer impression that a low torque-to-fingers handshake," warns Robin Ryan, career coach and author of "60 seconds and you're hired!"
 
4. Non-verbal communication, eye contact and flirting
 
Play with your hair, nervous laughter, looking around the room or stare at your partner are not definitive-our. Your attitude is the study from the moment you enter the office that your partner will begin to build a picture of you.

Therefore, maintain eye contact, but do not look. If there is more than one interviewer, make sure you answer each equal to the time to answer a question.

And, if your partner dropped your jaw, your heart beating, losing all sense of calm to leave you feeling as love-struck teenager who has a crush on his teacher, make sure you resist the temptation to flirt - focus on the task at hand: getting the job. Even if your contact is a dead-ringer or Cameron Diaz or Brad Pitt, do not flirt - even if they flirt with you, be friendly and remain professional.
 
5. Inspire confidence and avoid bragging or lying

 
The interviews are designed to give you the opportunity to sell "You PLC." And employers look to you to convince them that you are confident, competent in what you do and able to adapt to their culture. So, when asked, you should be aware of why they ask these questions.

"Fill your answers with details and often give examples of how you have done things in the past," Robin Ryan advises. "Employers are not impressed by vague generalities. Be detailed but concise when you answer. "

And avoid exaggerating your claims. Do not respond as the character Helen Marsh on "The Catherine Tate Show", which says "I do" all that is asked when she has no idea what she does and is no help to anyone.

Remember, most employers to check whether your claims are justified because they need to ensure they will get a return on their investment if they hire you.

6. Turn it off!
 
If you can not meet the graces of the most basic social stage of the interview, no employer to hire you. A look at your mobile phone or BlackBerry to any stage of the interview is a bad idea. And if you stay on, and it sounds, you'll be tempted to see who is calling. This is not only rude, it is also a clear signal to your partner that you are easily distracted and unable to concentrate on the immediate task.
 
7. Leave a lasting impression
 
The interview is not completely finished before writing a short thank you note to your interviewer that evening. Email is acceptable but snail-mail is the preferred option because it is more personal and means that you should also be prepared to make additional efforts in your work, which could tip the scales in your favor.

some short cut method of Interview etiquette

 

  Please remember next time you go for a job interview:

 

•    Be punctual. Arrive about 10-15 minutes early.

 

•  Use a firm handshake secure access, regular intake and release.

 

•         Dress accordingly, but make sure your clothes are not stealing the spotlight. 

 

• You must convince the interviewer with your skills. 

 

• Address the interviewer by name. Make sure to pronounce his name correctly.

 

•  Keep eye contact with the interviewer, but do not feature him.

• 
  
  
  •         Make sure you go to the toilet before the interview, not during the interview!
  •         Do not ask for refreshments. Make sure you have something to eat and drink before beginning the interview.
  •         Show genuine interest in the company, the investigator and work.
  •         Be alert and interested at all times!
  •         Be confident, but not arrogant!
  •         Do not make negative comments about anything. Do not denigrate any former employer.
  •         Sit down once it is available for you.
  •         Put your towel or other paraphernalia interview on the floor and not on the desktop.
  •         Take notes on a notepad instead of your laptop.
  •         Do not interrupt the interviewer.
  •         Make sure your cell phone is off.
  •         Be polite to everyone, as the receptionist!
  •         Pay attention to your body language. Get up and sit up straight, be moderate in the use of hand gestures.
  •         Do not lie, because sooner or later you will be surprised!
  •         Do not procrastinate to answer questions.
  •         Be enthusiastic but do not look desperate.
  •         Be prepared. Do your research in terms of employment, the company and the interviewer.
  •         Ask intelligent questions and relevant that will impress your interviewer.
  •         Make sure you have all well cared for.
  •         Do not smoke, chew gum, curse or eat garlic beforehand.
  •         Jump to maintenance alone (leave parents, children, spouses, friends, waiting outside the building if they accompany you).
  •         Do not be tricky in an interview situation.
  •         Do not imitate the dialect of the speaker.
  •         Thank the interviewer for their time and ask them what the next steps are, if they have not already told you.
  •         Send thank you notes after the interview. Make sure to remember.

meeting etiquette tips with examples

meeting etiquette tips

•   These are the tips for conducting and participating in a top notch fabulous meeting.  A meeting that anyone would feel confident in attending and participating in and not itching to find any excuse to get out of.  Application of these ”gold mine” tips will elevate your meeting to the “must attend.”

  Meeting Etiquette Tips

1. RSVP.

a. Confirm or acknowledge your participation to join when you have been sent an invitation to attend the meeting.

2. Be punctual.

a. That’s right, show up on time.
b. Rather, show up early enough to get settled at the location.
c. If you are late, proceed quietly and with the least amount of interruption of taking your seat.
d. The objective is to NOT BE LATE!
e. Do not expect others to fill you in during or after the meeting.

3. Come prepared.

a. Bring a pen and paper, or
b. your laptop or iPad if that is now the preferred method of tracking meeting information.

4. Meeting Leader.

a. Have your presentation equipment ready to go by start of meeting.
b. Have handouts either ready by start of meeting or already placed at seating before the start of meeting.
c. Send handouts to participants several days prior to meeting.

5. Don’t interrupt.
a. Don’t interrupt the presenter unless the speaker has dictated that it is a forum to participate in open discourse.
b. Don’t interrupt other attendees. Wait your turn for the full conclusion of that individual’s input and the response from the speaker.

6. No talking allowed.

a. Conversations with your neighbors, take your discussion outside if it cannot wait.

7. Mute electronics.

a. Turn on vibrate or turn off completely.
b. If you forgot to turn off your phone, don’t answer your phone while in the meeting.
c. Do not text.
d. Do not check emails.

8. Questions.

a. Hold up your hand to indicate you have a question.
b. Do not blurt your question out in the middle of the presentation.
c. Write down your questions and ask during the Q&A portion of the meeting.
d. Keep your questions simple, direct, and brief.
e. Ask one question at a time and wait for the answer.

9. Actively listen.

a. Pay attention to the information the speaker is addressing, and
b. the questions of the other participants so that your question does not repeat what was already covered.

10. Remain composed.
a. Do not tap your pen, flip through material, tap your foot, fuss, fidget, or conduct yourself in a way that is distracting to others.
b. Do not fuss with your hair, nails, clothing, etc., again, in a way distracting to others.

11. Attend the entire meeting.

a. If you must leave early, send notification prior to the meeting and receive confirmation.
b. Take a seat at the beginning of the meeting that will allow you to leave in a manner that is unobtrusive to the whole of the meeting.

12. Dress appropriate and professionally.

13. Seat assignments.

a. If the meeting establishes seating assignments for participants, abide by it.
b. Unless you have prior permission to leave early and the seating creates an obvious exit, discuss with the meeting leader prior to the commencing of the meeting.

14. Seniority courtesy.

a. During discussions, allow for senior positions to contribute first.

15. Be brief and relevant.

16. Confidentiality.

a. Do not discuss meeting details with individuals outside of the discussion participants.
b. Treat meeting information as confidential, unless indicated otherwise.

17. Stick with meeting timeline.

a. Start on time!
b. If the meeting is scheduled for 30 minutes or an hour, stay true to your meeting timeline.
c. End on time!

18. Create an agenda.
a. Distribute agenda to participants prior to the meeting.
b. Stay on topic to the agenda.

19. If the meeting goes off topic.

a. Remind attendees of the agenda.
b. Suggest that unrelated matters be addressed at another time.

20. Conduct yourself professionally.
a. Do not use profanity or slang.
b. Be polite and courteous.

21. Demonstrate your knowledge and understanding.

22. Respond to the wishes of the meeting presenter.

23. Issue resolution.
a. If the meeting prompts discussion of problems, be prepared to contribute solution ideas.

24. Keep eye contact.
a. Give your full attention to the speaker and keep a comfortable eye contact of 80 to 90 percent of the time.

25. Meeting conclusion.

a. As a participant, thank the speaker, coordinator, meeting leader (this could be just one person).
b. As the meeting leader, follow-up with participants, circulate list of action items, resolutions, and issues that remain open.
c. As the participant, complete tasks assigned to you expeditiously and without delay.
d. As the meeting leader, thank people for attending.
e. As the meeting leader, request feedback.
f. As the participant, provide your feedback.

26.Breaks

Meetings should have a break every two hours. Breaks should be 20 minutes long, and meal breaks should be 30 minutes long.

email etiquette technique with example

email etiquette technique

• There are a few important points to remember when composing email, particularly when the email's recipient is a superior and/or someone who does not know you.

• Be sure to include a meaningful subject line; this helps clarify what your message is about and may also help the recipient prioritize reading your email

• Just like a written letter, be sure to open your email with a greeting like Dear Dr. Jones, or Ms. Smith:

• Use standard spelling, punctuation, and capitalization. THERE'S NOTHING WORSE THAN AN EMAIL SCREAMING A MESSAGE IN ALL CAPS.

• Write clear, short paragraphs and be direct and to the point; professionals and academics alike see their email accounts as business. Don't write unnecessarily long emails or otherwise waste the recipient's time

• Be friendly and cordial, but don't try to joke around (jokes and witty remarks may be inappropriate and, more commonly, may not come off appropriately in email)

 email conversations

• Once you have exchanged emails with a person on a given subject, it is probably OK to leave greetings out of your follow-up emails. Here are some other points to consider about continuing conversations over email:
  
• Try to respond within a reasonable time frame, though "reasonable" will depend on the recipient's expectations and the subject being discussed

• Trim back the old messages: most email clients will keep copying older messages to the bottom of an email. Delete older messages so as to keep your message size from getting too large, and to keep your messages looking clean.

          for example:

• > How long are you staying?
  Less than two weeks.
  
  >Will you have time to visit with us?
  I'm really hoping to, but my schedule will be pretty tight. Let me get back to you about that after the weekend.

  sorts of information shouldn't be sent via email?

  

   

  Most people do not realize that email is not as private as it may seem. Without additional setup, email is not encrypted; meaning that your email is "open" and could possibly be read by an unintended person as it is transmitted to your reader. With that in mind, never send the following information over email:
  
  
  

  • Usernames and passwords

   

  • Credit card or other account information

   

    Additionally, avoid sensitive or information that could be potentially damaging to someone's career and/or reputation, including your own. Beyond email's general lack of security and confidentiality, your recipient can always accidentally hit the Forward button, leave her email account open on a computer, or print and forget that she's printed a copy of your email.
  

  sending attachments

  The ease of transmitting files to a particular person makes email very attractive. However, there are some guidelines you should follow:
  
  
  

  • Never send an attachment to someone you don't know the first time you contact them (unless, of course, the contact has posted a job ad requesting a resume in a Word document). They (or their computers) might think it is spam or a virus, and delete your message.

  
  

  • Avoid unnecessarily large file sizes. Digital photos especially: most digital photos come off the camera much larger than can be viewed on screen. Learn how to resize your digital photographs.

  
  

  • When you must send a large file or set of files, do the recipient the courtesy of sending an email telling them what you'll be sending and why.

  
  

  • Be sure to have anti-virus software installed on your computer to scan all of your outgoing and incoming messages for viruses.

  email Security

  
  
  

  • Email users should be aware that email is not a secure communication method. Never send important information like social security numbers, drivers license or bank account numbers via email.

  
  
  

  Group Mailing

  
  
  

  •  Email allows you mail multiple recipients at the same time. While convenient, group mailing can expose other people's email addresses. Using the blind carbon copy (bcc) option is a good alternative to keeping your recipient list private. If you find that you are mailing the same group of people frequently, consider creating a mailing list using a free online service such as Yahoo Groups or Google Groups.

  
  

  
  

   

   

dining table etiquette technique examples

Simple, Good Manner techniques of dining etiquette

 

• Always respond to an invitation within a week of receiving it.

• Dress according to the recommended (if any) dress code. NEVER attempt to "out dress" the hostess! 

• Be punctual - never more than 10 minutes late.

• If you wish to bring a guest as your partner, good dinner table etiquette demands that you should always check with the host first. If you are the one hosting the party and a guest of yours arrives with an unexpected friend, be polite & courteous with them, and speak with your inconsiderate guest at another time!

• It is considered polite to take along a small gift for your host and hostess. Flowers, chocolates or champagne are always appreciated.

 Do This Things

 

• Once seated, unfold your napkin and use it for occasionally wiping your lips or fingers. At the end of dinner, leave the napkin tidily on the place setting.

• It is good dinner table etiquette to serve the lady sitting to the right of the host first, then the other ladies in a clockwise direction, and lastly the gentlemen.

• Hold the knife and fork with the handles in the palm of the hand, forefinger on top, and thumb underneath.

• Whilst eating, you may if you wish rest the knife and fork on either side of the plate between mouthfuls. When you have finished eating, place them side by side in the center of the plate.

• If the food presented to you is not to your liking, it is polite to at least make some attempt to eat a small amount of it. Or at the very least, cut it up a little, and move it around the plate!

• It is quite acceptable to leave some food to one side of your plate if you feel as though you have eaten enough. On the other hand, don't attempt to leave your plate so clean that it looks as though you haven't eaten in days!

• Desserts may be eaten with both a spoon and fork, or alternatively a fork alone if it is a cake or pastry style sweet.

• Should a lady wish to be excused for the bathroom, it is polite for the gentlemen to stand up as she leaves the table, sit down again, and then stand once more when she returns.

• Always make a point of thanking the host and hostess for their hospitality before leaving.

• It is good dinner table etiquette to send a personal thank you note to the host and hostess shortly afterwards.

Don't Do  This Things

• NEVER start eating before a signal from the host to do so. 

• Forks should not be turned over unless being used for eating peas, sweetcorn kernels, rice or other similar foods. In which case, it should be transferred to the right hand. However, at a casual buffet, or barbecue it is quite acceptable to eat with just a fork. 

• It is not generally regarded as good dinner table etiquette to use one's bread for dipping into soups or mopping up sauces.

 

• Loud eating noises such as slurping and burping are very impolite. The number one sin of dinner table etiquette! 

• Talking with one's mouth full. is not only unpleasant to watch, but could also lead to choking! Definitely not a good idea! 

• Don't stretch across the table crossing other guests to reach food, wine or condiments. Instead ask a guest sitting close to pass the item to you. 

• Good dinner table etiquette sometimes involves a degree of diplomacy when it comes to the host's choice of food and wine! Even if you feel that you can do better, don't ever offer your criticism. If you feel unable to pay any compliments, at least remain silent on the subject. 

• Picking teeth (unless toothpicks are provided) or licking fingers are very unattractive! The only exception to the latter is when eating meat or poultry on the bone (such as chicken legs or ribs). In which case, a finger bowl should be provided. 

• Drinking too much wine can be very embarrassing! Where a different wine is served with each course, it is quite acceptable to not finish each glass. 

• Don't forget to make polite conversation with those guests around you. Dinner parties are not just about the food, they are intended to be a sociable occasion!

telephone etiquette technique with example

Telephone Etiquette Technique

telephone etiquette is:

 Quality customer service on the phone. Whether you are new to business, or just need to brush up on your skills, listed below are some helpful phone etiquette technique tips. This applies to inbound and outbound calls.

 

List telephone etiquette technique  with some Example

• Answer your own phone. Do not let people go to voice mail, and answer your telephone by the second or third ring.

• Sound professional. Your customers are more likely to take you seriously if you sound like you run a multi-million dollar firm. For instance, "Thank you for calling MOFO's, this is Richard/Rebecca speaking, how can I help you today?"

• Sound cheerful and relaxed when answering your phone. Being abrupt or rude is a major 'No no' in business. Even if you run a mile to answer the phone, don't sound like you did. When making calls to potential clients or customers, just smile and relax.

• Slow down and speak clearly. This may seem obvious but you would not believe how many businesses answer their phone lines so quickly that you do not know who you just called. This shows that you value their business. Don't use slang either.

• Sound confident. I actually prefer phone conversations to an in your face presentation. You can be sitting there in your pajama's and sipping on your latte but as long as you exude confidence, to them you sound like you are in a million dollar suit.

• Don't lie. You would think that this would be obvious as well, but it isn't. If you say you will be there at noon, then be there at noon. If not then explain your circumstances. For instance the customer says " I need someone out here today." Then you look at your calendar or list and realize that you cannot be there today. Don't be afraid to say 'No'. If you have prior commitments then be courteous and tell them when you can be there. Honesty is seriously the best policy. This creates customer trust and loyalty. If you say "Sure." then call at the last minute to reschedule for the next day, this will make you seem like you don't know how to manage yourself,or your business. And you don't want that, do you? ( Oh, and number 5 above is not lying, it's a portrayal of who you are on the inside.)

• Actively listen to what your customer or client is saying. If you have a customer complaining, repeat their concerns. Don't make excuses for yourself. I found that if I just asked them; "What can I do to fix this?" That this will sometimes throws them off. Especially the ones who just call to complain with no real complaint. If it is a real concern they will explain what went wrong and you can be proactive in fixing the problem. Also, listening to the customer and clarifying with questions of your own can help see if both them and you are a good fit initially. For instance, you say 'What kind of _____ were you looking for?' This helps to understand their needs better.

• Repeat their name back. Don't use their first name when talking to them. say 'Mr. Fields' or 'Ms. Fields'. When you are talking to a customer or client, saying their name makes them feel you are paying attention to them. Saying their first name, without being asked to, is rude and assumptive.

• Train everyone in your home, or business, to answer the phone the same way. You want to have a professional image so that clients and customers will take you seriously. You don't want your teenager answering the phone saying 'what' or just saying 'hello'. Many times I have called a business and thought I had the wrong number when someone answered just by saying 'hello'.

• Return calls within one day. People like to feel they are important and that you value their business. Failing to return telephone calls will cause you to lose their business.

• Be consistent. If you are not consistent in how you answer your business calls, or how you handle your customers, then they could lose faith in your services. Set a baseline for every customer on how you will handle every call. Ask yourself what you want to get across, how you want to handle complaints, how you can uniquely sell your services and attain your business goals. I think you get the idea. 

• Don't assume you will remember everything. Write it down. Even every little small detail about that customer. Remember how they were talking about their son going off to college? Ask them how he is doing the next time they call. Or if you catered their daughters wedding, ask them how they liked the lemon cream frosting on the cake. It's the little things that make the biggest differences.

etiquette means with example

 Etiquette Means Simple Way

Etiquette is being polite.It is good manners.

Etiquette is a code of conduct, both written and unwritten, for basic behavior that is socially expected from individuals in a society based on cultural norms. These behaviors include the proper way of socially interacting with others, guidelines for handling yourself in public, to the manner of dress that is considered acceptable for various occasions and circumstances.

  Examples of Etiquette:

1)When around others it is not acceptable to sneeze directly into the surrounding environment. Instead turn your head and sneeze into the crook of your arm, and then say "excuse me."

2)It is proper etiquette when entering a building to hold the door open momentarily for persons who are entering behind you to avoid the door closing quickly and slamming up against them.

3)It is proper etiquette to say please, thank you, and excuse me, as prompted by the particular situation.

4)It is proper etiquette to send out a thank-you letter following a job interview.

5)It is proper etiquette to send out thank-you cards to persons whom have given you gifts, advice, or have done a favor for you. If you need help with wording your letters, here's a great place to find free professionally-written thank-you note wording examples in more than 30 categories:

6)It is proper etiquette to be pleasant and courteous to others, and to refrain from inappropriate negative remarks or use of foul language in public.